Order Status Updates & Their Meanings

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To help keep every customer up to date with the current condition of their specific order, we use numerous order status updates throughout the entire ordering process.

Here are the following order status updates that we currently use, and their descriptive meanings too: (An email notification will also be sent to the account holders email address when an order status update has been applied to an order).

#1: "Your Order Is Pending".
This is the first order status update that will be applied to your order when you confirm your order placement. It will also inform us that your order has been placed, and your order requires specific payment instructions to be applied, and updated to your order status asap.
BE AWARE: WE CHECK EVERY NEW CONFIRMED ORDER PLACEMENT AGAINST PREVIOUS ORDER PLACEMENTS A CUSTOMER MAY HAVE MADE IN THE PAST, TO HELP INSURE WE UPDATE A NEW ORDER PLACEMENT APPROPRIATELY.

#2: "**New Total For This Order**".
We use this order status update to inform the customer that a new, and final total cost of their order has been applied. We will provide the new total for the order also.

#3: "Payment Instructions Provided".
Once we have supplied, and updated your order status with specific payment instructions to your order, this is the order status update we will use to inform you.
*THE 48-HOUR DEADLINE FOR A VALID, AND COLLECTABLE PAYMENT UPDATE TO BE PROVIDED FOR YOUR ORDER WILL ONLY START WHEN THIS ORDER STATUS UPDATE HAS BEEN APPLIED TO YOUR ORDER.*
**THE 48-HOUR DEADLINE DOES NOT START WHEN YOU PLACE YOUR ORDER**

#4: "Your Order Is Being Processed".
When you have updated us with your payment information, we will copy/paste the exact payment information you have provided into your order update, and this is the order status update we will use to inform you that we have received your update.
(This order status update is also used to inform our Collections Team that your money order/s are now ready for collecting).
***IF YOU HAVE UPDATED YOUR ORDER WITH YOUR PAYMENT INFORMATION, AND YOUR ORDER STATUS IS NOT UPDATED WITHIN 24 HOURS TO, "Your Order Is Being Processed", THEN WE HAVE NOT RECEIVED YOUR PAYMENT INFORMATION UPDATE CORRECTLY.
PLEASE RESUBMIT YOUR PAYMENT INFORMATION, AND/OR CONTACT OUR CUSTOMER SUPPORT TEAM USING THE 'CONTACT US' OPTION FOR FURTHER ASSISTANCE WITH THIS PAYMENT UPDATING ISSUE BEFORE THE 48 HOUR DEADLINE TO PROVIDE A VALID, AND COLLECTABLE PAYMENT UPDATE PASSES, AND YOUR ORDER IS CANCELED FOR NON-PAYMENT***

#5A: "Sent Domestic Collection (#)". (An email notification will NOT be sent to the account holder when this order status is used to update an order).
THIS IS AN INTERNAL STATUS UPDATE ONLY, used by our Collections Department only, to identify that a payment order has been sent for domestic collecting within the US.

#5B: "Sent International Collection (#)". (An email notification will NOT be sent to the account holder when this order status is used to update an order).
THIS IS AN INTERNAL STATUS UPDATE ONLY, used by our Collections Department only, to identify that a payment order has been sent for international collecting to a country outside of the US.

#6: "**Invalid Payment Update**”
This order status update will be used when an issue has arisen, and the payment information update you have provided provided is invalid, and/or uncollectable. We will also provide you with specific information as to why the payment information update is invalid, and what the customer needs to do to address the issue, IF THE INFORMATION HAS BEEN MADE AVAILABLE TO US. (Our receivers are not always told why a payment transaction payout has been denied).

#7: "Please Verify This Issue A.S.A.P".
This order status update will be used for numerous reasons, and is used to obtain further information from a customer that specifically relates to their order, and to address an issue that is preventing our ability to move forward with their order.

#8: "Your Order Is Currently On Hold".
This status update will be used to inform the customer that their order has been placed on hold, for example, if we are waiting on a specific stock item to come in from our suppliers, that the customer has already been informed about prior to placing their order/s.
(IF THIS ORDER STATUS UPDATE IS USED, A SPECIFIC REASON WHY WILL BE PROVIDED WITHIN THE COMMENTS SECTION OF THE ORDER TO HELP ADVICE THE CUSTOMER, AND OUR ADMINISTRATIONS AND SUPPORT STAFF TOO).

#9: "**Order Placed On 24 Hour Hold**"
We will use this status update to warn a customer to either chill their heels, and/or to change their attitude towards ourselves, and/or our staff members, if they wish to continue to do business with us.
IF THERE IS NO CHANGE IN ATTITUDE BY THE CUSTOMER WITHIN THIS GIVEN 24 COOL DOWN PERIOD, AND/OR NO FURTHER COMMUNICATION IS RECEIVED FROM THE CUSTOMER ACKNOWLEDGING THIS ORDER HOLD STATUS, THE ORDER WILL BE CANCELED, AND THE ASSOCIATED ACCOUNT WILL BE BANNED FROM PLACING ANY FURTHER ORDERS.

#10: "This Order Is Now Ready To Ship".
Once we have been informed by our Collections Team that your payment transaction/s have been successfully collected, this is the order status update we will use to inform you. This order status is also used to inform our Shipping Department that your order is now ready to be allocated to a specific shipper, who will be instructed to prepare, pack and ship your package/s out to you asap.
*WE WILL ONLY UPDATE AN ORDER, 'READY TO SHIP', WHEN WE HAVE RECEIVED CONFIRMATION FROM OUR COLLECTIONS TEAM THAT THE FULL PAYMENT FOR THAT ORDER HAS BEEN RECEIVED. WE WILL NOT UPDATE YOUR ORDER ON YOUR CONFIRMATION OF A PAYMENT TRANSACTION BEING SUCCESSFULLY COLLECTED*

#11: "Order Sent To Shipping Zone #". (An email notification will NOT be sent to the account holder when this order status is used to update an order).
THIS IS AN INTERNAL STATUS UPDATE ONLY, used by our Shipping Department only, to identify that an order has been sent to a specific shipping zone to be prepared, and shipped out the customer.

#12: "Your Order Has Now Been Shipped".
This order status is used to inform you that our Shipping Department have confirmed that your package/s have been successfully shipped out to the shipping address that you provided us with when you placed your order. We will also provide specific shipping information on a completed order to inform the customer that their order has been shipped, and their order has now been closed due to completion.
(PLEASE REMEMBER: It takes a MINIMUM of 2-3 days, depending on your location, for a package to be successfully delivered AFTER it has been shipped. We have absolutely NO CONTROL, whatsoever, on how fast the mailing service responsible for delivering a package perform their business practices).

#13A: "Tracking Information Requested".
If we are notified via E-MAIL by a customer that their order package has not been delivered, WITHIN 5 WORKING DAYS, of an order being updated to, “Your Order Has Now Been Shipped”, we will use this update to inform the customer that the tracking information for their order has been requested from our Shipping Department. Once the tracking information has become available, our Shipping Department will update the customer with the associated tracking number for the package/s, and the current delivery status also.

#13B "*Tracking Information Provided*"
This order status update will be used to update the customer when the tracking information for their order has been made available, and the order has been updated accordingly by our Shipping Department.

#14: "Important Order Update".
This status update is used to provide a customer with a specific order update directly related to their order, and/or order contents.

#15: "Final 24-Hour Payment Warning".
We will use this order status update to remind a customer that they need to provide us with a valid, and collectable payment update for their order, WITHIN 24 HOURS, or their order WILL be canceled for non-payment. IF THE PAYMENT UPDATE PROVIDED BY THE CUSTOMER PROVES TO BE INVALID, AND/OR UNCOLLECTABLE BY OUR RECEIVER/S, FOR WHATEVER REASON, THE ORDER WILL BE CANCELED FOR NON-PAYMENT.

#16: "Order Canceled By Customer".
This order status is used when a customer updates us that they wish to cancel their order. If a customer cancels their order within the given 48 hours of payment instructions being updated to their order, this cancellation will NOT go against a customer’s account for order/s cancellations for non-payment.
(IF 2 -TWO- ORDERS ARE PLACED, AND THEN CANCELED BY A CUSTOMER, FOR WHATEVER REASON, A FINAL WARNING MAY BE GIVEN ADVISING THE CUSTOMER NOT TO PLACE ANOTHER ORDER, UNTIL SUCH TIME THEY ARE IN A POSITION TO COMPLETE THE ENTIRE ORDERING PROCESS. A THIRD ORDER CANCELLATION WILL RESULT IN THE OFFENDING CUSTOMER BEING PERMANENTLY BANNED FROM PLACING ANY ORDERS WITH US AGAIN IN THE FUTURE).

#17: “*Double Order Cancellation*”.
Unless a customer contacts us, and requests to be permitted to place a second confirmed order, we do NOT permit double order placements. By confirming a double order placement, the individual is needlessly removing excess stock from our store, and purposely reserving stock items within their confirmed order placements, thus preventing us from selling the reserved stock items.
WE WILL CANCEL ALL DOUBLE ORDER PLACEMENTS, AND WE WILL WARN THE CUSTOMER NOT TO DO SO AGAIN. IF A SECOND DOUBLE ORDER PLACEMENT IS PLACED BY THE SAME CUSTOMER, ALL ORDER PLACEMENTS WILL BE CANCELED, AND THE CUSTOMER WILL BE PERMANENTLY BANNED FROM PLACING ANY FURTHER ORDERS.

#18: “*Payment Restricted Customer*”.
We will use this order status update to update our Collections Department for future order placements that a customer has had a previous payment transaction/s canceled, and is therefore no longer permitted to use that particular payment method again on any future order placements they may make.

#19: “Order Canceled By Administration”.
We will use this status to inform the customer, as well as our different departments, the reason why an order has been canceled by us. Once a decision has been taken by us to cancel an order, that order will remain canceled.
WE WILL NOT REOPEN AN ORDER AGAIN ONCE IT HAS BEEN UPDATED WITH THIS ORDER STATUS UPDATE.

#20: "Order Canceled For Non Payment".
This order status update is used to indicate that no valid, and/or collectable payment information has been received from the customer for an order placement they have confirmed with the given 48-Hour deadline.
NOTE: ONCE AN ORDER HAS BEEN CANCELED, FOR WHATEVER REASON, THAT ORDER IS STRIPPED OF ALL PREVIOUSLY RESERVED ITEMS, AND THEREFORE CANNOT BE REOPENED.

#21: **2ND Non-Payment Cancellation**:
***AS POSTED WITHIN OUR, 'CONDITIONS OF USE', IF A CUSTOMER HAS TWO ORDERS CANCELED FOR NON-PAYMENT, FOR WHATEVER REASON, THE CUSTOMER WILL BE BANNED FROM PLACING ANY FUTURE ORDERS WITH US, AND ANY OF OUR SISTER COMPANIES ALSO***
A customers previous good ordering history, with valid payments being made on time, etc. will NOT prevent a customer from being banned from placing any future orders with us, and/or any of our sister companies also, after obtaining TWO canceled orders for non-payment on their account. Like any other company, we run our business, and make our profits from sales of today, NOT of yesterday, and promises for tomorrow.
WARNING: The making of a new account will also NOT provide a customer with a clear past ordering history. Once a customer has been banned from ordering with us, for whatever reason, the customer remains banned, PERMANENTLY.

These are the majority of the Order Status Updates that we currently use, and they can always be found associated in some way to your specific order, by logging in to your account, clicking on your order/s, and scrolling down the page to the Order Status Update section.

We hope the above information will help to answer some FAQ’s regarding our ordering process.

QueenzLand

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This product was added to our catalog on Saturday 21 May, 2016.

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