Conditions of Use

When you create an account and purchase from QueenzLand you agree to the following:
YOU ARE FULLY AWARE OF YOUR COUNTRIES LAWS REGARDING THE PURCHASING, AND THE POSSESSION OF ANABOLIC STEROIDS.

A VALID, AND COLLECTABLE PAYMENT UPDATE MUST BE PROVIDED WITHIN 48 HOURS OF RECEIPT OF PAYMENT INSTRUCTIONS BEING APPLIED TO YOUR ORDER. **WITHIN 24 HOURS IF YOU HAVE BEEN WARNED OF A PREVIOUS NON PAYMENT ISSUE**

WE DO NOT PROVIDE TRACKING NUMBER/S WHEN CONFIRMING AN ORDER HAS BEEN SHIPPED, SO PLEASE DO NOT ASK FOR A TRACKING NUMBER.
ORDER RESHIPS MAY RESULT IN YOU BEING BLOCKED FROM MAKING ANY FUTURE PURCHASES.

"PAYMENT INSTRUCTIONS WILL FOLLOW SHORTLY", means payment instructions will ONLY be provided when we are updated by our Collections Department what receivers we currently have available to us on any given new day of business. There is no point in us giving a customer payment instructions for a receiver from a previous day's list, who has been red-flagged, without our prior knowledge, and is therefore unable to collect a transaction, simply because the customer doesn't have the patience, and/or does not want to wait for us to update their order with valid payment instructions. *PUSHING US FOR PAYMENT INFORMATION FOR YOUR ORDER IS THE EASIEST WAY TO GET YOUR ORDER CANCELED. IF YOU DO NOT WANT TO WAIT FOR US TO UPDATE YOUR ORDER WHEN THE APPROPRIATE INFORMATION/UPDATE BECOMES AVAILABLE TO US, LET US KNOW, AND WE WILL HAPPILY CANCEL YOUR ORDER, AND DISCONTINUE YOUR ACCOUNT FOR YOU*.

RESHIP POLICY:
We reserve the right to refuse to reship. Any Lost/Stolen parcels that are recorded as being successfully delivered by the tracking number of the package will NOT be reshipped. This is an issue you will have to take up with the delivering company themselves.
PLEASE NOTE: It is also YOUR responsibility, as the ordering customer, to ensure that the Shipping Address details within your account for each order you make is FULLY up-to-date, is your FULL and complete Shipping Address for your new order, and is also a valid address that you have access to, to obtain your delivered order pack/s. Order pack/s that are confirmed by Tracking as being, 'Delivered', and/or are, 'Returned To Sender', because of an incorrect shipping address do NOT qualify for our re-ship policy if the pack/s go, "Missing".

CLAIMS OF SHORTAGE/S, AND/OR DAMAGED PRODUCT/S RECEIVED POLICY:
It is YOUR responsibility, as the ordering customer, to inform us of any shortage/s, and/or damaged product/s being received within a package WITHIN 48 HOURS of the package being delivered. You MUST also provide us with a picture of the UNOPENED sealed pack, for us to verify, and compare with the pic/s our own shipping department takes of all order packs prior to them being shipped. If these conditions are not met, then no shortages, and/or damaged product/s claims by the customer will be accepted.

BE AWARE: Two canceled orders for nonpayment issues will result in your account/s being banned from placing any future orders with us, and/or any of our sister companies too. NO EXCEPTIONS WILL BE GIVEN

CRASHED GEAR POLICY:
'Tis the season for crashed gear'. Current weather conditions are such that sometimes gear may crash due to the varying temperature changes throughout the country. Should this issue occur, please contact us immediately on receipt of your order. IF THERE IS AN ISSUE WITH CRASHED GEAR, YOU MUST CONTACT US WITHIN 48 HOURS OF YOU RECEIVING YOUR ORDER PACKAGE. We will ONLY replace gear that is not salvageable by the simple reheating of the product. We will NOT replace any products that you have had in your possession for an extended period of time, that you have not yet used.

CONDITIONS OF USE:

QueenzLand

Our website is open 24/7 - 365/6 days of the year. All items you see are currently in stock, and are available for ordering, unless otherwise noted on the products page.
For the safety, and security of everyone involved, incoming E-mails are checked intermittently throughout the day. We get hundreds of e-mails throughout the day, so please be patient, as it can take some time for us to be able to respond to everyone.

PLEASE NOTE: We do NOT send out automated e-mail replies. Our Customer Care, and Administrations Team check, and respond to each, and every e-mail we receive individually, to help ensure we provide the best possible customer service to our customers, both new, and old.

ORDER TIME-LINES, PROCEDURES & HOW TO SEND US YOUR PAYMENT UPDATE/S:
When placing an order, when payment instructions have been updated to your order, you will have 48 HOURS to provide a valid, and collectable payment for your order, or your order will be cancelled for non-payment. Your 48 hour deadline to make your payment ONLY starts when your order has been updated with specific payment instructions for your order, and NOT from the time that you place your order.

TIME FRAMES FOR PAYMENT COLLECTIONS:
Due to the risks involved to our receivers, and for the safety, and security of everyone involved, we give EVERY receiver a MINIMUM OF 48 HOURS to make their first collection attempt on any given payment order update provided to them by our Collections Team. We will NOT push any of our receivers to make an early collection attempt, for ANY reason, on ANY given payment order, if the receiver does not wish to do so.

IF YOU ATTEMPT TO PUSH US FOR A COLLECTION UPDATE, WITHIN 48 HOURS OF UPDATING YOUR ORDER WITH YOUR PAYMENT INFORMATION, YOUR ORDER WILL BE IMMEDIATELY PLACED ON HOLD FOR 24 HOURS.

Within this 24 hour hold time frame, you will be given the options to either apply the brakes to your impatiences, and allow our receivers the time they need to make a collection attempt on your payment update, or you can cancel your order.

IF A DECISION IS NOT RECEIVED WITHIN THE 24 HOUR HOLDING PERIOD, WE WILL TAKE YOUR LACK OF FURTHER COMMUNICATION AS YOUR DECISION TO CANCEL YOUR ORDER. (If your order is canceled by us for the above reason, we will also permanently ban your account from placing any future orders).

To update your order with your payment, or any other necessary information, please ensure that you login to your account, and click on your name in the top RIGHT HAND CORNER of the webpage. From there you can VIEW/UPDATE your orders by checking your order, and clicking the UPDATE ORDER button directly below the comments on your order. A new pop-up page will appear for you to provide us with your payment update. You can also use the same UPDATE ORDER option to update us with any issue that maybe relevant to your order that we need to know about. When you have provided us with all of the necessary payment information required for your payment transaction, and used the UPDATE ORDER button at the bottom of the new pop-up window, the information you have provided will automatically be updated to your order. (You MAY need to refresh the main page for your updated information to appear within the comments section of your order). The payment information you provide for your payment transaction will be verified by a member of our Collections Department, to ensure that all payment information required has been provided correctly, and your order status will updated to, 'This Order Is Being Processed'. AFTER SUBMITTING YOUR PAYMENT UPDATE, IF THE RELEVANT PAYMENT INFORMATION DOES NOT APPEAR WITHIN THE COMMENTS SECTION OF YOUR ORDER, (EVEN AFTER REFRESHING THE WEBPAGE), THEN WE WILL NOT RECEIVE YOUR PAYMENT UPDATE, AND YOU WILL NEED TO RE-UPDATE YOUR ORDER AGAIN.

If making payment by BitCoin, please ensure you update your order by providing us with ALL of the following payment information:

Transaction Confirmation Number (If Available):
Date & Time Transaction Was Sent:
Total Amount Of BitCoin (BTC) Sent:
Exact $ Amount When Sent:

If making payment by use of a money order transfer, please ensure you update your order by providing us with ALL of the following payment information:

Order #:
Senders First and Last Name:
Senders City & State:
MTCN/REF#: (8-Digits MG, 9-Digits W2W, 10-Digits WU)
Exact Amount Sent: (NOT Including The Sending Fee)
Receivers Name:
Receivers Location:
Test Question Used: (If applicable)
Test Answer Used: (If applicable)
Waive ID Applied: (If applicable)
(WE WILL INFORM YOU IF YOU NEED TO USE A SPECIFIC TEST QUESTION & ANSWER, AND ENSURE THAT THE WAIVE ID OPTION IS APPLIED FOR CERTAIN PAYMENT TRANSACTION/S WITHIN THE PAYMENT INSTRUCTIONS PROVIDED TO YOU)

PLEASE NOTE: OUR STATED ORDER TURN AROUND TIMES, WHICH IS CURRENTLY 2-3 WORKING DAYS, DO NOT START WHEN A CUSTOMER PLACES THEIR ORDER. OUR TURN AROUND TIMES DO NOT START UNTIL WE HAVE RECEIVED A CONFIRMED ORDER STATUS UPDATE REGARDING A SUCCESSFUL MONEY ORDER COLLECTION FROM OUR OWN COLLECTIONS DEPARTMENT ONLY. WE DO NOT TAKE THE WORD OF ANY CUSTOMER WHO UPDATES US THAT THEIR PAYMENT ORDER HAS BEEN SUCCESSFULLY COLLECTED.

CONTACTING US:
Please contact us IMMEDIATELY via E-mail ONLY if one of the following issues pertains to your order placement:

1. If your order package has NOT arrived within 5 BUSINESS DAYS, (BUSINESS DAYS ARE STANDARD MONDAY - FRIDAY), of your order being updated to, 'Your Order Has Now Been Shipped'. *DO NOT UPDATE US VIA AN ORDER UPDATE IF YOUR PACKAGE DOES NOT ARRIVE AS EXPECTED. WE WILL NOT RECEIVE ANY NOTIFICATIONS OF UPDATES/COMMENTS YOU MAY LEAVE ONCE AN ORDER HAS BEEN FINALIZED, AND CLOSED*.
2. If you received a package with incorrect, broken or missing items.
3. If you provided us with the wrong shipping information on your order, and BEFORE your order has been updated to, 'Your Order Has Now Been Shipped'. (You may update your order with your new shipping address within the comments section attached to you order also if needed).
4. If you will be late on making your payment, and need a further 24 hours extra to make your payment update. WE WILL NOT GIVE A SECOND TIME EXTENSION FOR A PAYMENT UPDATE TO BE PROVIDED.

Please do NOT contact us by E-MAIL for ANY of the following:

1. To update us with your payment information. YOU MUST USE THE UPDATING METHOD DESCRIBED ABOVE TO UPDATE YOUR ORDER WITH YOUR PAYMENT UPDATE. WE WILL NOT ACCEPT, AND/OR UPDATE YOUR ORDER FOR YOU IF YOU SEND US YOUR PAYMENT UPDATE VIA AN EMAIL UPDATE. Our system will automatically inform us whenever you have updated your order using the UPDATE ORDER option attached to your order.
2. To inquire about your order NOT being delivered yet if it has been less than 5 BUSINESS DAYS, (BUSINESS DAYS ARE STANDARD MONDAY - FRIDAY), since your order was updated to, 'Your Order Has Now Been Shipped'.
3. To ask about tracking numbers for your order package. This service is NOT provided, unless 5 BUSINESS DAYS HAVE PASSED, from the time & date your order was updated to being shipped, and your package has not yet been delivered.

WHAT IS TO BE EXPECTED FROM BOTH PARTIES WHEN COMMUNICATING:
Please present yourself in a respectful, non-threatening manner. Calmly and accurately tell us your issue/s, and we will do our best to rectify the situation accordingly.

Do NOT attempt to threaten, extort, or deface us in any way. We will simply respond more viciously, and with more means, drive, and determination than you can ever dream fathomable. We take ALL threats seriously. WE WILL NOT PLAY YOUR GAMES. (This is your one and ONLY warning).

SOURCE BOARD REVIEWS:
We appreciate all reviews, and will do our best to earn your 100% satisfaction rating on every order you place with us. IF there was something that you found was undeserving of this rating, please contact us, and let us know how we can fix the issue.

If you feel the need to write a negative review, please contact us BEFORE doing so, and let us know if there is a way that we can rectify the situation.

WRITTEN REVIEW REWARD:
You can easily earn yourself a $15 DISCOUNT off your next order in less than 10 minutes:

All you have to do is post a picture of your full order, and write a review on your favorite source/s board with, 'QueenzLand', in the main title of your post, along with your review. Then simply message us with the link to your review, and we will respond by applying a $15 gift certificate to your account.

It's that easy! (All reviews, good or bad, are eligible for this reward).

THINGS TO KEEP IN MIND WHEN ORDERING, AND/OR MAKING PAYMENT UPDATE/S:
When you check out, the page may go white. In order to view your order again you will need to go back to the main page, and log back into your account.

We get a lot of questions about our money receivers, and the locations used. The payment instructions provided to you for the receiver, and their location IS correct.

We also get a lot of questions about where we are located. For security purposes, we obviously do not divulge such information, but we will confirm that we are a domestic USA source ONLY

QueenzLand

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